Frequently Asked Questions

This is a once in a lifetime experience and we know capturing these memories is important. Nevertheless, we do advise guests to be cautious with their cameras, as we are sailing on water. Keep all cell phones/cameras safely inside the boat. 

Please note: all camera, phones and other equipment are your responsibility.

The zodiac boat tour is 1h and 15min on the water.

The total duration is up to 2h, including the boat tour, check-in time, preparations before the tour, 10 min bus ride to and from the boats, undressing, and saying goodbye 🙂

The time on your ticket is the check-in time. Before the tour starts everyone needs to be equipped with floatation suits and a life vest, additionally, there is a 5 min bus ride to the dock. Therefore, it is very important that you are punctual. We recommend arriving a few minutes before your check-in time.

If you have not checked in for the tour 10 minutes past booking time, we give the seats away to passengers on our waiting list.

Our ticket sale and your check-in point are in the blue Ice Lagoon truck. It is the only big blue truck located at the beginning of the parking lot on the east side of the bridge. Have we mentioned that it is big? Also, it is marked with Ice Lagoon Adventure Tours.  You simply cannot miss it 🙂

Here is a picture!

6 years or a minimum height of 1 meter (in order to fit into our suits).

Per tour and boat, we take up to 10 passengers. 

The bus ride to the boats takes only about 5 minutes each way.

Your safety is our top priority and we go as close to the glacier as possible while still maintaining a safe distance. The glacier calves (large falling pieces of ice) without warning. It is therefore important that we always keep a safe distance from the glacier so that in the event of large calving, we are not in any danger. It is always the captain's assessment and ultimately his/her decision as to how close we can get to the glacier and each iceberg.

Our season is from the 1st of May to the 15th of October.

It is usually not a problem. You need to be able to walk a short distance and hold on with both hands inside the boat. Our guides are happy to help you as much as they can. If you feel unsure, please contact us for further information.

Jökulsárlón is a place that is constantly changing since the icebergs float and drift around. However, we always try to reach the face of the glacier, which is about 7,5 km from our starting point.

Please note that in some cases, we are not able to reach the glacier edge due to weather or ice conditions.

Yes of course! As long as you can walk a short distance and hold on to the boat, you can join. We have had people joining our tours all the way into their mid-90s.

Our e-mail is info@icelagoon.com